Returns & Exchanges
We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
We accept returns and exchanges within 30 days after your order has been delivered.
To be eligible for a return or exchange, items must be:
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Unused and in their original condition.
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Returned with original packaging whenever possible.
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Free from signs of wear, damage, or alteration.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return or exchange unless they arrive damaged or defective.
Customized or personalized products are also non-returnable unless there is a manufacturing defect.
Return Process
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Submit your return request within 30 days of delivery.
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Wait for return instructions before sending your package.
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Securely pack the item and return it using the provided instructions.
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Once your return is received and inspected, your refund or exchange will be processed.
Refunds
Approved refunds will be issued to your original payment method.
Please allow several business days for your financial institution to process the refund after it has been issued.
Original shipping charges are non-refundable unless the return is due to our error.
Any duties, taxes, or customs fees paid are non-refundable.
Exchanges
If you wish to exchange an item for a different size, color, or style, please submit an exchange request within 30 days after delivery.
Exchanges are subject to product availability.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can resolve the issue promptly.
Need Assistance?
If you have any questions about returns, exchanges, or refunds, please visit our Customer Care or FAQs page for additional information.
Thank you for choosing Shine Riva.