Frequently Asked Questions

We've answered some of the most common questions below to help make your shopping experience as smooth as possible.

If you can't find the answer you're looking for, please visit our Customer Care page for additional assistance.

Orders

When will my order be shipped?

Orders are typically processed within 1–3 business days before shipment.

Can I change or cancel my order?

If your order has not yet been processed, you may request changes or cancellation. Once an order has been shipped, it cannot be modified or canceled.

Shipping

How long does shipping take?

  • Economy Shipping: 12–15 business days

  • Standard Shipping: 7–15 business days

Delivery times are estimates and may vary depending on your location.

Will I receive a tracking number?

Yes. Every order includes a tracking number. You'll receive a shipping confirmation once your order has been dispatched.

Returns & Exchanges

What is your return policy?

We accept returns and exchanges within 30 days after delivery. Items must be unused and in their original condition.

How long does it take to receive my refund?

Once your return has been received and approved, refunds are issued to your original payment method. Processing time may vary depending on your payment provider.

Products

Are your products made from natural materials?

Many of our collections feature carefully selected natural materials, including sterling silver, natural crystals, silk, linen, cotton, and other thoughtfully sourced materials. Product materials are clearly listed on each product page.

Will natural crystals look exactly the same as the photos?

No. Because natural crystals are formed by nature, each piece is unique. Variations in color, texture, inclusions, and patterns are part of their natural beauty.

Payments

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods available during checkout.

Is my payment secure?

Yes. All payments are processed through secure, encrypted payment gateways to protect your personal information.

Need More Help?

If you couldn't find the answer you were looking for, please visit our Customer Care page or Contact Us for further assistance.

Thank you for shopping with Shine Riva.